Exchange Policy

-To be eligible for an Exchange, your item must be unused, in its original packaging and in the same condition in which it was received. 

- Exchanges within 14 days of purchase have to be for  same item in different color or size. Or if the item arrived damaged or was lost in transit.

-If you need to exchange an item, send us an email at and send your item to: 

Alpaca Fashion US

Exchange Department

Pier 39

P.O. Box J-13

San Francisco. CA



-Items marked as a gift when purchased..

-You will  receive a gift  / Store credit for the value of your return. 

-Once the returned item is received, a gift certificate / Store Credit will be mailed to you.

-If the item wasn’t marked as a gift when purchased, 

-We will send a refund or store credit  to the owner of the card with which the item was purchased..


To return your product: 

Alpaca Fashion USA

Return Department


P.O. Box J-13

San Francisco Ca. 94133

-Customer is responsible for shipping costs.

-Please be aware that exchange time for your product may vary, depending on where you live..

-Any item over $75.00, should be returned with a shipping confirmation number provided.. 

-For small orders - USPS Tracking is recommended as the least expensive method of shipping. 

If you have any questions, please be sure to contact us at

We strive to make you happy with our service and visit  with us again. 

AlpacaFashionUS .com

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